Team eNPS is part of the following frameworks:
What ChaptGPT says about it...
Team eNPS in the context of Lean
Team eNPS in Lean
In Lean, Team eNPS (Employee Net Promoter Score) is a metric used to measure the overall engagement and satisfaction of a team. It is based on the concept of the Net Promoter Score, which is commonly used in marketing to measure customer loyalty.
How Team eNPS Works:
- Survey: Team members are regularly surveyed and asked a single question: "On a scale of 1-10, how likely are you to recommend this team as a great place to work?"
- Calculating eNPS: The eNPS score is calculated by grouping respondents into three categories: Promoters (scores 9-10), Passives (scores 7-8), and Detractors (scores 1-6). The eNPS is then calculated as the percentage of Promoters minus the percentage of Detractors.
- Interpretation: A high eNPS score indicates a positive and engaged team, while a low score suggests areas for improvement and potential issues affecting team morale.
Benefits of Team eNPS:
- Provides a quantitative measure of team engagement and satisfaction.
- Helps identify areas for improvement and gauge team morale over time.
- Encourages feedback and communication within the team.
Resources:
- The Ultimate Guide to eNPS (Employee Net Promoter Score)
- Measuring Employee Engagement with eNPS
- The Complete Guide to Understanding and Improving your Employee Net Promoter Score
Google Links
Except where otherwise noted, content on
stephanhagemann.com
is licensed under
CC BY 4.0
by Stephan Hagemann
by Stephan Hagemann